John Madejski Centre for Reputation

From Henley Business School, University of Reading
Contact information at EDIRC.
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2019-01: When Improvements in Performance Donâ€™t Translate into Improvements in Trust: A Chairâ€™s Reflection on the Importance of Distinguishing between Transactional and Relational Performance in Building Trust, Reputation, and Advocacy from Stakeholders: Peter Molyneux, Kelly Sloan and Kevin Money