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John Madejski Centre for Reputation

From Henley Business School, Reading University
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jmc-dp2019-01: When Improvements in Performance Don’t Translate into Improvements in Trust: A Chair’s Reflection on the Importance of Distinguishing between Transactional and Relational Performance in Building Trust, Reputation, and Advocacy from Stakeholders Downloads
Peter Molyneux, Kelly Sloan and Kevin Money
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