Beyond AI, Blockchain Systems, and Digital Platforms: Digitalization Unlocks Mass Hyper-Personalization and Mass Servitization

Timo Seppälä, Tomasz Mucha and Juri Mattila

No 106, ETLA Working Papers from The Research Institute of the Finnish Economy

Abstract: Abstract The ever-progressing digitalization of the economy and society is unlocking new opportunities for organizations engaging in services. We are in the middle of a transformation of the service sector that can be likened to the advent of mass production in the 1940s. Based on recent advances and developments in artificial intelligence, digital platforms, and blockchain systems, we are witnessing the emergence of new digitalization phenomena of metahuman systems, artificial intelligence platforms, and meta-organizations. Jointly, these forces are shaping now, or will be in the near future, the service activities of organizations around the world. They enable mass hyper-personalized services and mass servitization – new types of high variety and high-volume service processes. Artificial intelligence applications like search and recommendation engines, and artificial intelligence platforms such as Google Maps, Chat GPT, BloombergGPT and Stable Diffusion can be perceived as early manifestations of the ongoing transformation. Already in the present day, applications and platforms such as these can be adopted in a wide range of downstream tasks, thus enabling personalized service experiences for audiences of one. While increasing the value of service offerings, mass hyper-personalization and mass servitization also have the potential to increase the productivity of service operations and the entire service sector, especially in the context of knowledge-intensive work. This working paper reflects and provides an up-to-date synthesis of key emerging concepts on digitalization, services and research directions grounded in our current research. See also the book The Fifth Wave – BRIE-ETLA Collection of Articles (ETLA B281).

Keywords: Artificial intelligence; Artificial intelligence platforms; Blockchain systems; Digital platforms; Hyper-personalized services; Mass hyper-personalization; Mass services; Mass servitization; Metahuman systems; Meta-organizations; Operations; Productivity; Professional services; Service productivity; Service shops (search for similar items in EconPapers)
JEL-codes: L8 L84 (search for similar items in EconPapers)
Pages: 16 pages
Date: 2023-04-28
New Economics Papers: this item is included in nep-ind and nep-pay
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.etla.fi/wp-content/uploads/ETLA-Working-Papers-106.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rif:wpaper:106

Ordering information: This working paper can be ordered from
https://www.etla.fi/ ... -mass-servitization/

Access Statistics for this paper

More papers in ETLA Working Papers from The Research Institute of the Finnish Economy Contact information at EDIRC.
Bibliographic data for series maintained by Kaija Hyvönen-Rajecki ().