Analysis of Satisfaction of Clients of Management Organizations on the Market of Housing and Communal Services

Lyudmila Latyshova (), Natalya Safronova () and Alexey Urubkov ()
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Lyudmila Latyshova: Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Natalya Safronova: Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Alexey Urubkov: Russian Presidential Academy of National Economy and Public Administration (RANEPA)

Published Papers from Russian Presidential Academy of National Economy and Public Administration

Abstract: The paper discusses the theoretical aspects of measuring customer satisfaction management organizations representing market housing. It proposes and tests a methodology for gathering and evaluating information management organizations in terms of consumer utility services.

Keywords: service; Russia; satisfaction; market; management (search for similar items in EconPapers)
Pages: 38 pages
Date: 2014-06
New Economics Papers: this item is included in nep-cis
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