REFORMING THE PUBLIC ADMINISTRATION THROUGH E-GOVERNMENT GENERALIZATION

Andreea Zamfir ()
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Andreea Zamfir: Management Faculty, Academy of Economic Studies, Bucharest

No 21, Proceedings of the Fifth "Administration and Public Management" International Conference: "Public Institutions' Capacity to Implement the Administrative Reform Process", Bucharest, June 23-24, 2009 from Research Centre in Public Administration and Public Services, Bucharest, Romania

Abstract: The paper outlines the role of e-government as the main action in order to reform Romanian public services. E-government is a critical constituent of the new information and knowledge-based society and in the last few years had an exponential evolution at the European Unions’ level. The findings of this study disclose that e-government is the main action to reform public services. Moreover, an advanced level of e-government services development is needed in order to transform the interactions between public administration and citizens or businesses. The study was conducted by combining a wide variety of sources, such as reports, regulations, and the national experience in developing e-government services. Our conclusion justifies the effort invested in developing e-government and also has relevance for policy making in Romanian public administration.

Keywords: E-Government; Public Administration; Reform; Public Services; Internet. (search for similar items in EconPapers)
JEL-codes: D73 H11 H70 H83 L80 O14 O33 (search for similar items in EconPapers)
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Published in the Proceedings of the Fifth Administration and Public Management International Conference. Public institutions’ capacity to implement the administrative reform process , Bucharest, June 23-24 2009, pages 210-215

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