QUALITY AND PERFORMANCE IN THE PUBLIC SECTOR

Margareta Florescu () and Elena Doval ()
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Margareta Florescu: Academy of Economic Studies, Faculty of Management
Elena Doval: Faculty of Management, Spiru Haret University, Bra?ov

No 6, Proceedings of the Fifth "Administration and Public Management" International Conference: "Public Institutions' Capacity to Implement the Administrative Reform Process", Bucharest, June 23-24, 2009 from Research Centre in Public Administration and Public Services, Bucharest, Romania

Abstract: The paper focuses on the need for quality products and services assurance in the public sector, which in time became one of the fundamental objectives of all public institutions and administrative authorities of developed countries. The paper deals with modaliati performance in public administration that involves a continuous assessment, which takes into account the existing situation, to formulate real solutions to improve the quality of services they provide. Framework for Self-assessment of the functioning of institutions of public administration (CAF) is one of the tools that public sector organizations can use to identify areas that need to be improved so as to respond more quickly and more specifically the growing needs and various beneficiaries / citizens. The paper is based on a case study - Self Directorate Infrastructure and Technology Transfer of the National Authority for Scientific Research

Keywords: Performance in public sector; quality assurance in public sector; performance self-evaluation (search for similar items in EconPapers)
JEL-codes: H11 H7 P47 (search for similar items in EconPapers)
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Published in the Proceedings of the Fifth Administration and Public Management International Conference. Public institutions’ capacity to implement the administrative reform process , Bucharest, June 23-24 2009, pages 49-63

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Persistent link: https://EconPapers.repec.org/RePEc:rom:confca:6

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