KNOWLEDGE MANAGEMENT WITHIN ITIL

Dan Constantin Tofan ()
Additional contact information
Dan Constantin Tofan: Academy of Economic Studies, Bucharest

No 41, Proceedings of the 5th International Conference on Knowledge Management: Projects, Systems and Technologies,Bucharest, November 12-13 2010 from Faculty of Economic Cybernetics, Statistics and Informatics, Academy of Economic Studies and National Defence University "Carol I", Department for Management of the Defence Resources and Education

Abstract: How people work requires knowledge and knowledge management is the fundamental glue that binds an IT organization and transitions it from good to great. ITIL, in its third version, has adopted a new process, related to knowledge management, and became even more business oriented service management standard.

Keywords: knowledge; management; information; technology; infrastructure; library (search for similar items in EconPapers)
JEL-codes: D83 (search for similar items in EconPapers)
Pages: 4 pages
Date: 2010-08
New Economics Papers: this item is included in nep-cse and nep-knm
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ccasp.ase.ro/KM2010/41.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:km2010:41

Access Statistics for this paper

More papers in Proceedings of the 5th International Conference on Knowledge Management: Projects, Systems and Technologies,Bucharest, November 12-13 2010 from Faculty of Economic Cybernetics, Statistics and Informatics, Academy of Economic Studies and National Defence University "Carol I", Department for Management of the Defence Resources and Education Contact information at EDIRC.
Bibliographic data for series maintained by Mogos Radu ().