A theoretical framework and classification of capability areas for business process maturity

A. van Looy (), M. de Backer and Geert Poels ()

Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium from Ghent University, Faculty of Economics and Business Administration

Abstract: Organisations are increasingly striving to excel by improving their way of working, or in other words, to obtain mature business processes. However, no consensus exists on the capability areas (or skills) needed to excel. Therefore, this study presents a theoretical framework to overcome this gap. It particularly draws on theories regarding the traditional business process lifecycle, which are supplemented by recognised organisation management theories. The comprehensiveness of the framework is successfully validated by a sample of 69 business process maturity models (BPMMs). Nonetheless, as a consensus neither exists among the collected BPMMs, a classification of different maturity types is proposed.

Keywords: Business process; maturity; theoretical framework; capabilities; process improvement; excellence (search for similar items in EconPapers)
Pages: 27 pages
Date: 2011-09
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Citations: View citations in EconPapers (8)

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Persistent link: https://EconPapers.repec.org/RePEc:rug:rugwps:11/743

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