The use of IT systems in the distribution of courier services and customer service

Tomasz Szczepanik (), Katarzyna Sukiennik (), Katarzyna Grondys () and Marta Kad?ubek ()
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Tomasz Szczepanik: Czestochowa University of Techology
Katarzyna Sukiennik: Czestochowa University of Technology
Katarzyna Grondys: Czestochowa University of Technology
Marta Kad?ubek: Czestochowa University of Technology

No 4106783, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: The article describes the essence of information systems management to the needs of courier companies. The possibilities to use information systems to ensure the efficient flow of goods and information in the management of courier companies. Presented functionality DRP and CRM systems and the possibility of combining them with other systems available in the courier companies. The influence of the use of information systems in the distribution of courier services, and customer service. It shows the practical application of class systems DRP and CRM used in the processes of service delivery courier. Also examined the use of information systems and assess their suitability for delivery courier.

Keywords: distribution; customer service; courier service; DRP; CRM (search for similar items in EconPapers)
JEL-codes: M21 (search for similar items in EconPapers)
Pages: 10 pages
Date: 2016-10
New Economics Papers: this item is included in nep-pay
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Published in Proceedings of the Proceedings of the 25th International Academic Conference, OECD Headquarters, Paris, Oct 2016, pages 425-434

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Persistent link: https://EconPapers.repec.org/RePEc:sek:iacpro:4106783

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