User Integration in New Product Development: Field Insights
Bulgarian Economic Papers (www.bep.bg) from St Kliment Ohridski University of Sofia, Faculty of Economics and Business Administration / Center for Economic Theories and Policies
The traditional new product development (NPD) process is vertically integrated within a company, resulting in internally developed products by professionals. However, it encounters difficulties to optimally capture all innovation-relevant knowledge, which is distributed also among external actors such as product end users. This paper investigates if the theoretically proposed positive effect of integrating users in NPD on new product success is supported by evidence from the field. The aim is to summarize existing field insights in a conceptual model outlining the paths of influence of user integration in NPD on subsequent new product performance. By reviewing the findings of empirical studies based exclusively on real-field data from various industries, I identify factors that can be assigned to three groups: (i) Stage of the NPD process in which users are integrated, (ii) User-level factors, and (iii) Innovation setting factors. I map the relationships between the different factors in a holistic framework that can serve as guidance for practitioners who consider involving users in their innovation process.
Keywords: User innovation; user integration; new product development; new product success. (search for similar items in EconPapers)
JEL-codes: M3 O31 O32 O33 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-ino, nep-tid and nep-ure
Date: 2018-03, Revised 2018-03
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Persistent link: https://EconPapers.repec.org/RePEc:sko:wpaper:bep-2018-02
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