A Quantitative Comparison Study on Patient Perceptions of Their Nurses and Physiciansâ€™ Emotional Intelligence and Quality of Care Practices
Raheem Young ()
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Raheem Young: Argosy University, Chicago Campus, USA
No 043RY, Working papers from Research Association for Interdisciplinary Studies
This study explored patientsâ€™ perceptions of nurses and physiciansâ€™ emotional intelligence (EI) and their patient quality of care practices. By understanding EI and the role it plays in nurses and physicians interactions with patients, specialized training, and other initiatives can be developed to help improve the quality of patient care provided. This was a quantitative comparison study and used a survey questionnaires developed from the TEIQUE-SF and HCAHPS surveys to gage patientsâ€™ perceptions. The instrument used to analyze patient perceptions consisted of five patient descriptive categories. Of the five descriptive categories presented, only three were used. These three patient characteristic categories were used to determine if patients viewed their nurses and doctorsâ€™ EI differently. The study found patients saw their physicians as being more emotionally intelligent than their nurses. The group with the greatest variance when answering the survey was the 75 and older group. This group rated their nurses at a 3.05, but perceived their physicians to have a 3.23 EI rating. Patients in the 45 to 54 and 65 to 74 groups perceived their nurses to be more emotionally intelligent. Even though participants perceived their physicians as being more emotionally intelligent than their nurses, no significant difference existed between nurses and physiciansâ€™ EI when all groups were tested using a .05 level of significance.
Keywords: emotional intelligence; patients; nurses and doctors (search for similar items in EconPapers)
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Published in Proceedings of the 11th International RAIS Conference on Social Sciences and Humanities, November 19-20, 2018, pages 279-288
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Persistent link: https://EconPapers.repec.org/RePEc:smo:jpaper:043ry
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