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Organizational Triggers in Relation with Performance Indicators for Service Employees

Tamar Kvirikashvili ()
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Tamar Kvirikashvili: Georgian-American University, Georgia

RAIS Conference Proceedings 2021 from Research Association for Interdisciplinary Studies

Abstract: In recent years, performance measurement has become a major issue. If an organization has the ability to measure its vital activities at all organizational levels, then it will become critical to its success in today’s fast-paced world. Workplace is a stressful environment, which involves many situations and for that reason, it may trigger strong negative feelings. In complex and dynamic environment, for assessing the amount of desirability and utility of their activities each organization requires ranking and determining key performance indicators. They provide links among execution, strategy and ultimate value creation. Several studies are conducted to explore the individual effects of organizational triggers on employees’ performance. Nowadays in organizations, there is a significant focus on services, creating the customer-responsive culture, and service standards. Based on an extensive literature in the field, the paper is about the relationship between organizational triggers and performance indicators for employees in the service field.

Keywords: performance management; performance indicators; organizational triggers; service employees (search for similar items in EconPapers)
Pages: 6 pages
Date: 2021-03
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Published in Proceedings of the 21st International RAIS Conference on Social Sciences and Humanities, March 1-2, 2021, pages 229-234

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