Organizational Resilience: Management Strategies and Employee Performance at Work in Crisis Zones: The Case of Microfinancial Institutions in the North West and South West Regions of Cameroon

Enocent Ntemen (), Emmanuel Efoua Raymond (), Dimitri Mbonde Nsouli (), Louis François Abissomba () and Louise Sandra Elisabeth Bayiha ()
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Enocent Ntemen: University of Douala, Cameroon
Emmanuel Efoua Raymond: University of Douala, Cameroon
Dimitri Mbonde Nsouli: University of Douala, Cameroon
Louis François Abissomba: University of Douala, Cameroon
Louise Sandra Elisabeth Bayiha: University of Douala, Cameroon

RAIS Conference Proceedings 2022-2025 from Research Association for Interdisciplinary Studies

Abstract: The presence of crises has reconfigured the way things are being done in organizations today. It is for such reasons that managers have an obligation to diversify their operational strategies. The aim of this paper is to identify the different resilient strategies through which employees can become more performant. An inductive reasoning in qualitative research was used, targeting branch managers of microfinancial institutions of different categories in the North West and South West regions of Cameroon. Five branch managers from different microfinancial institutions took part in the interviews. The results were obtained through manual analysis, which showed significant effects of the main factors: readjustment of work schedule (100%), new communication system (100%), and social media usage (100%) on employee performance. Besides, subsidiary factors came up that contribute to employee performance such as leadership style (80.51%), employees’ personal initiatives (60.03%), support from the environment (59.49%), administration-worker proximity (52.11%), special allowance for workers (43.84%), increase in allowance (24.29) and the introduction of new allowance (19.87). This study is limited to microfinancial institutions of different categories in the crisis zones of the country.

Keywords: Organizational Resilience; Management Strategies; Employee Performance; Cameroon (search for similar items in EconPapers)
Pages: 13 pages
Date: 2025-06
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Published in Proceedings of the 40th International RAIS Conference on Social Sciences and Humanities, June 5-6, 2025, pages 197-210

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