From Compliance to Competitive Advantage: Policy Analysis of AI Chatbots for Texas SMEs

Paul Hernandez ()
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Paul Hernandez: University of the Incarnate Word, San Antonio, United States

RAIS Conference Proceedings 2022-2025 from Research Association for Interdisciplinary Studies

Abstract: Artificial intelligence (AI) chatbots are increasingly integrated into the operations of small and medium sized enterprises (SMEs) in Texas, supporting functions such as customer service, marketing, and data management. The introduction of regulatory frameworks, including the Texas Responsible Artificial Intelligence Governance Act (TRAIGA), presents a dilemma for these enterprises by imposing compliance costs while also offering opportunities for competitive differentiation through enhanced transparency, ethical governance, and innovation. This paper conducts a systematic policy analysis of state and federal artificial intelligence regulations to assess their impact on adoption costs, operational efficiency, and ethical management for small and medium sized enterprises. The analysis demonstrates that strategic compliance can foster consumer trust, retention, and competitive advantage. Furthermore, the findings suggest the development of a governance and return on investment checklist to assist enterprise leaders in balancing regulatory requirements with business efficiency. Practical recommendations are provided to enable SMEs to leverage compliance as a strategic asset by integrating regulatory and business considerations.

Keywords: AI Chatbots; SMEs; Regulatory Compliance; TRAIGA; Ethical AI; Competitive Advantage (search for similar items in EconPapers)
Pages: 7 pages
Date: 2025-11
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Published in Proceedings of the 42nd International RAIS Conference on Social Sciences and Humanities, November 20-21, 2025, pages 66-72

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Persistent link: https://EconPapers.repec.org/RePEc:smo:raiswp:0593

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