An Ethnographer among Street-Level Bureaucrats and New Public Management

Jean-Marc Weller

No 12-033, Working Papers CEB from ULB -- Universite Libre de Bruxelles

Abstract: Among the many ways of studying public administration, one orientation among social research has been gradually established: observing bureaucrats at work. Such a perspective can be seen to have two aims: a better understanding of the crucial role front-line employees can play in the daily delivery of public goods, and an empirical mapping of the different public organizations experiencing new public management measures. With an ethnographic approach based on French Administration cases and inspired particularly by science and technology studiesand workplace studies, this paper focuses on these different points.

Keywords: Bureaucracy; civil service; public administration; new public management (search for similar items in EconPapers)
JEL-codes: D73 H11 H83 (search for similar items in EconPapers)
Pages: 20 p.
Date: 2012-11-27
New Economics Papers: this item is included in nep-hme and nep-hrm
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