PERFORMANCE MEASURES: BANDWIDTH VERSUS FIDELITY IN PERFORMANCE MANAGEMENT

Robert Cardy and Mark Suazo
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Robert Cardy: University of Texas at San Antonio
Mark Suazo: University of Texas at San Antonio

No 29, Working Papers from College of Business, University of Texas at San Antonio

Abstract: Performance is of focal and critical interest in organizations. Despite its criticality, when it comes to human performance there are many questions as to how to best measure and manage performance. One such issue is the breadth of the performance that should be considered. In this paper, we examine the issue of the breadth of performance in terms of measuring and managing performance. Overall, a contingency approach is taken in which the expected benefits and preference for broad or narrow performance measures depend on the type of job (fixed or changeable).

Keywords: bandwidth; fidelity in performance management; performance measures (search for similar items in EconPapers)
JEL-codes: M19 (search for similar items in EconPapers)
Pages: 20 pages
Date: 2007-12-08
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