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Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

Kars Mennens, Anita Van Gils, Gaby Odekerken - Schröder and Wilko Letterie ()
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Kars Mennens: Marketing and Supply Chain Management
Gaby Odekerken - Schröder: Marketing and Supply Chain Management

No 25, Research Memorandum from Maastricht University, Graduate School of Business and Economics (GSBE)

Abstract: In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.

Keywords: strategy; business administration and economics (search for similar items in EconPapers)
JEL-codes: O31 (search for similar items in EconPapers)
Date: 2016
New Economics Papers: this item is included in nep-cse, nep-ent, nep-ino and nep-sbm
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Persistent link: https://EconPapers.repec.org/RePEc:unm:umagsb:2016025

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