Partnering with the Private Sector to Introduce New Physical, Human, and Social Capital - Isolating Criteria for Success

Scott Burd and Carolyn Currie

No 133, Working Paper Series from Finance Discipline Group, UTS Business School, University of Technology, Sydney

Abstract: Governments are being pressured to provide better service, which is consistent, faster, and more accurate while effecting cost reductions, increasing employee morale and enhancing the business environment. This has been achieved in two ways - through Electronic Service Delivery (ESD) and through partnering with the private sector, rather than by outsourcing or privatisation. This paper reviews case studies where outcomes of ESD and partnering have been successful in order to highlight preconditions for success and characteristics of beneficial transformations.

Date: 2004-02-01
New Economics Papers: this item is included in nep-bec
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