ENGLISH LANGUAGE COMMUNICATION SKILLS AND EFFECTIVE USE OF ENGLISH IN HOSPITALITY SECTOR: A COMPARATIVE STUDY BETWEEN STUDENTS AND EMPLOYEE’S PERCEPTION IN MUSANZE

Dukuzumuremyi Jean Léonard

No 2021-39-05, Working papers from Voice of Research

Abstract: Many countries worldwide are striving to service of excellence to their guests. Hospitality is one of the main sectors where everyone working in this domain must be have good and effective communication skills. English is one of the famous languages which are used for better service delivery. This study was carried out to investigate English language communication skills and effective use of English in the hospitality sector. The study used 30 participants from hospitality premises in Musanze District. The results indicate that the majority of respondents explained that communication skills and effective use of English are a cornerstone in service delivery in hospitality sector and having staffs who are good at communication skills contribute a lot to the customer satisfaction in this domain...guest house managers insisted on effective English training of prospective employees. Key Words: communication skills, effective use of English, hospitality

Date: 2021-09
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Persistent link: https://EconPapers.repec.org/RePEc:vor:issues:2021-39-05

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