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Healthcare lessons for telcos

Bronwyn Howell

No 375505, Competition & Regulation Times from New Zealand Institute for the Study of Competition and Regulation

Abstract: Similarities between telecommunications and healthcare markets? Not at first glance. One deals in services provided through high-technology equipment; the other in highly customised people-focused services provided by highly skilled human capital. But Bronwyn Howell argues that underlying these superficial differences is a common and very significant similarity.

Date: 2006-03-01
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