Managing Customers Satisfaction: The Nature of Service Problems and Customers Exit, Voice and loyalty

Terrence Levesque and G.H.G. McDougall

Working Papers from Wilfrid Laurier University, Department of Economics

Keywords: enterprises; consumption (search for similar items in EconPapers)
Pages: 32 pages
Date: 1992
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Persistent link: https://EconPapers.repec.org/RePEc:wlu:wpaper:92009

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