Learning Histories: A New Tool For Turning Organizational Experience Into Action"

Art Kleiner and George Roth

New 21st Century Working Papers Series from MIT Center for Coordination Science

Abstract: June 1997

A In our personal lives, experience is often the best teacher , or so the old saying goes. Why not, then, in corporate life? After a major event , a new product failure, a wild business breakthrough, a downsizing crisis, or a merger , many companies seem to stumble on in ways that miss the lessons of the past. Mistakes get repeated, while smart decisions do not. Most importantly, the old ways of thinking which led to past mistakes are never talked about; which often means that they are left in place to spawn new mishaps ad infinitum.

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