Toward a handbook of organizational processes

Thomas W. Malone, Kevin Crowston, Jintae Lee, Brian Pentland, Chrysanthos Dellarocas, George Wyner, John Quimby, Charles S. Osborn, Abraham Bernstein, George Herman, Mark Klein, Elissa O'Donnell Revised October 1998 This paper describes a novel Theoretical, Empirical Approach To Tasks Such As Business Process Redesign and Knowledge Management

New 21st Century Working Papers Series from MIT Center for Coordination Science

Abstract: Revised October 1998

This paper describes a novel theoretical and empirical approach to tasks such as business process redesign and knowledge management. The project involves collecting examples of how different organizations perform similar processes, and organizing these examples in an on-line "process handbook". The handbook is intended to help people: (1) redesign existing organizational processes, (2) invent new organizational processes (especially ones that take advantage of information technology), and (3) share ideas about organizational practices.

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