Measuring Aggregate Process Performance Using AHP

Frances X. Frei and Patrick T. Harker

Center for Financial Institutions Working Papers from Wharton School Center for Financial Institutions, University of Pennsylvania

Abstract: When one undertakes a benchmarking study, it is quite typical to collect performance data on a set of business processes from a variety of organizations. While one can compare efficiency on a process-by-process level, how can one compare the overall efficiency of one organization versus another using this process-level data? This note presents a methodology that combines tournament ranking and AHP approaches to create a ranking scheme that deals explicitly with missing data and ties in the tournament scheme.

Keywords: AHP; Benchmarking; Process Efficiency (search for similar items in EconPapers)
Date: 1998-02
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Citations: View citations in EconPapers (2)

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