Personalmanagement im Call Center. Das IMC-Gitter zur Unterstützung der Personalarbeit - Ergebnisse und Empfehlungen

Ingo Weller () and Erhard Flieger ()
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Ingo Weller: Universität Paderborn, Lehrstuhl für Personalwirtschaft
Erhard Flieger: IQ.T GmbH Unternehmensberatung, Institut für Qualifikationsmanagement und Training

No 3, Work Report from Werkstatt für Organisations- und Personalforschung

Pages: 28 pages
Date: 2003
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Published as Result Report No. 3, 2003

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