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Financial Inclusion through Mobile Money in developing countries: the case of Vietnam

Luan-Thanh Nguyen

EconStor Conference Papers from ZBW - Leibniz Information Centre for Economics

Abstract: The use of mobile technology services in Vietnam has surged, offering convenience and enhancing various aspects of users' lives. This shift towards wireless connectivity has also affected financial transactions and remittances, aligning with goals of a cashless society and financial inclusion. Mobile money, a widely used mobile service, is examined in this study. We focus on the determinants affecting the adoption of mobile money services, which are of interest to mobile money firms, telecom companies, banks, and developers. Factors like price, social influence, and perceived risk are explored as they influence consumer acceptance. To succeed, service providers must lower costs, emphasize benefits, and ensure seamless functionality. User-friendliness, trust, and data security are essential for sustained adoption and financial inclusion. This study provides insights into mobile money adoption in Vietnam, guiding stakeholders in the mobile technology sector to adapt and thrive in this evolving landscape.

Keywords: Mobile money; PLS-SEM; Vietnam; UTAUT (search for similar items in EconPapers)
Date: 2023
New Economics Papers: this item is included in nep-ban, nep-fle, nep-mfd, nep-mon, nep-pay and nep-sea
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