Artificial Intelligence in Marketing: Trends, Opportunities and Challenges

Sofija Vujinović and Marija Lazarević

EconStor Conference Papers from ZBW - Leibniz Information Centre for Economics

Abstract: The rapid development and application of artificial intelligence (AI) are transforming marketing practices and altering the way companies engage with customers. The changes are multifaceted and are reflected in improved message personalization, optimization of communication channels, detailed data analysis, and enhanced customer experience. The aim of this research is to analyze the role and significance of AI in contemporary marketing communications, with a special focus on how it transforms the approach, form, and effectiveness of communication between companies and consumers. The paper is based on a literature review and reports, with a particular focus on the latest research on the application of AI in marketing. Sources were selected based on relevance and timeliness, and the analysis was conducted through systematization and interpretation of key trends. The findings are discussed in the context of the existing literature and practical implications for the use of artificial intelligence in marketing. The findings suggest that AI in marketing is not only a technical tool but also a strategic resource for sustainable competitiveness and digital transformation acceleration, with its adoption in organizations continuously increasing. This reveals the need for further research and careful application of AI tools in business practice, as well as the alignment of educational and development policy to meet the needs of the digital economy.

Keywords: artificial Intelligence; marketing communications; digital marketing; personalization; market segmentation (search for similar items in EconPapers)
JEL-codes: M31 M39 O33 (search for similar items in EconPapers)
Date: 2025
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