Foodora and Deliveroo: The App as a Boss? Control and autonomy in app-based management - the case of food delivery riders

Mirela Ivanova, Joanna Bronowicka, Eva Kocher and Anne Degner

No 107, Working Paper Forschungsförderung from Hans-Böckler-Stiftung, Düsseldorf

Abstract: The rise of digital platforms requires a deeper understanding of the structural role of algorithmic management in work environments. In this interdisciplinary study, we examine how digital platforms, which offer food delivery service, use a mobile application for management of their workforce. Drawing on interviews with self-employed riders at Deliveroo and employed riders at Foodora, we compare how the app affects the interplay between autonomy and control of riders, and how the app-based management relates to different contractual models.

Keywords: delivery services; algorithm; app-based management; Foodora; Deliveroo (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:zbw:hbsfof:107

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