A holistic perspective: Connecting changes, risks and opportunities in quality management systems

Patricia Adam and Isaac Sheps

No 16, Schriftenreihe Management from Hochschule Hannover - University of Applied Sciences and Arts, Department of Business Administration

Abstract: Organizations operate in increasingly volatile, uncertain, complex and ambiguous environments, making the systematic management of change essential for quality management systems. This paper examines the relationship between changes, risks and opportunities in the context of ISO 9001. It argues that changes in an organization's internal or external context are the common trigger for both risks and opportunities. While risks focus on potential negative impacts and are typically assessed through likelihood and consequence, opportunities require consideration of an organization's capability, capacity and competence. Linking risk-based and opportunity-based thinking therefore provides a holistic approach to decision-making, improvement and sustained organizational success.

Date: 2026
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.econstor.eu/bitstream/10419/344208/1/1985764067.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:zbw:hshwim:344208

DOI: 10.25968/opus-4011

Access Statistics for this paper

More papers in Schriftenreihe Management from Hochschule Hannover - University of Applied Sciences and Arts, Department of Business Administration Contact information at EDIRC.
Bibliographic data for series maintained by ZBW - Leibniz Information Centre for Economics ().