Details about Helena Baptista Alves

Access statistics for papers by Helena Baptista Alves.

Last updated 2011-03-21. Update your information in the RePEc Author Service.

Short-id: pal147

Working Papers

2007

1. A model of university choice: an exploratory approach
   MPRA Paper, University Library of Munich, Germany

2005

2. LA MEDICIÓN DE LA SATISFACCIÓN EN LA ENSEÑANZA UNIVERSITARIA: EL EJEMPLO DE LA UNIVERSIDADE DA BEIRA INTERIOR
   HEW, EconWPA
   See also Journal Article in International Review on Public and Nonprofit Marketing (2004)
3. MARKETING HIGHER EDUCATION: STUDENTS’ SERVICE EXPECTATIONS
   HEW, EconWPA View citations (1)

Journal Articles

2009

1. Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index
   Service Business, 2009, 3, (1), 85-100
2. Public services marketing: casebook
   International Review on Public and Nonprofit Marketing, 2009, 6, (1), 93-94

2008

3. Sustainable resource use and economic dynamics
   International Review on Public and Nonprofit Marketing, 2008, 5, (2), 197-199

2004

4. La medición de la satisfacción en la enseóanza universitaria: El ejemplo de la universidade da beirainterior
   International Review on Public and Nonprofit Marketing, 2004, 1, (1), 73-88
   See also Working Paper (2005)