Modelling Tourists’ Acceptance of Hotel Experience-Enhancement Smart Technologies

Cynthia (Huiying) Hou, Donglin Han, Wu Hao and Joseph Lai

ERES from European Real Estate Society (ERES)

Abstract: Whereas the use of specific smart technologies in various sectors of the tourism industry has been under greater scrutiny in recent years, research that investigates tourists’ acceptance of smart technologies applied as a whole to hotels is underexplored. To address this shortfall, a study with a focus on tourists’ acceptance of experience-enhancement smart technologies has been conducted. A technology acceptance model based conceptual framework was developed, followed by a series of interviews with the managerial staff of ten hotels in Hong Kong that adopt experi-ence-enhancement smart technologies. Based on the interview findings, a questionnaire was de-signed for use in a survey in which data were collected face-to-face from 312 tourists. Structural equation modelling was utilised to reveal the interrelationships between nine technology ac-ceptance parameters. This study contributes knowledge to both real-world practice and research in tourism management.

Keywords: Experience-enhancement smart technology; Hotel; Structural equation modelling; technology acceptance model (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2021-01-01
New Economics Papers: this item is included in nep-isf and nep-tur
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
https://eres.architexturez.net/doc/oai-eres-id-eres2021-213 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:arz:wpaper:eres2021_213

Access Statistics for this paper

More papers in ERES from European Real Estate Society (ERES) Contact information at EDIRC.
Bibliographic data for series maintained by Architexturez Imprints ().