Evaluating English Language Education for Career Readiness in Intercultural Communication: Employer Insights and Recommendations

Muhammad Aizat Azhari and Onaliza Satimin
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Muhammad Aizat Azhari: Academy of Language Studies, Universiti Teknologi MARA, 40450 Shah Alam, Selangor
Onaliza Satimin: Academy of Language Studies, Universiti Teknologi MARA, 40450 Shah Alam, Selangor

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 10, 2923-2934

Abstract: The gap between academic training and industry expectations can be bridged by gathering insights from employers, particularly regarding the English language skills they value. Understanding these skills is essential for curriculum development and ensuring graduates are prepared for careers in intercultural communication. This research aims to achieve two main objectives: firstly, to assess the relevance and effectiveness of English language components in compulsory university courses, core courses and intercultural communication courses in meeting employers’ requirements and secondly, to identify employers’ recommendations for additional English language skills and courses to enhance graduates’ career readiness in intercultural communication. A total of 112 respondents from both government and private sectors voluntarily participated in the survey, which was distributed at the end of the internship period before students completed their semester. The results indicate that graduates must equip themselves with intercultural communications in various professional settings to succeed in the professional environment and not just depend on their English language skills. Thus it is recommended for educational institutions to collaborate with industry stakeholders to gain more insight on specific needs of the current workplace environment.

Date: 2024
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