Workplace Conflict Management Strategies on Employee Performance at the Constitutional Commissions and Independent Offices in Kenya

Desire W. Njamwea and Dr. Wycliffe Nyaribo Misuko
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Desire W. Njamwea: School of Business, KCA University
Dr. Wycliffe Nyaribo Misuko: School of Business, KCA University

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 11, 1447-1456

Abstract: In today’s corporate world, the employees are from a diverse range and as they congregate in one working space, there has been an increase in conflicts at the workplace due to divergent views and personalities. It is important, therefore, for management to put out strategies to manage workplace conflicts to avoid poor performance and to be able to handle its mandates. This paper sought to assess the effect of workplace conflict management strategies on employee performance of Constitutional Commissions and Independent Offices in Kenya. The concept of workplace conflict explored by collaborative strategy, accommodating strategy, negotiation strategy, and confrontation strategy. The research adopted descriptive statistics in interpreting the findings. The study revealed that while collaborative strategy and accommodating strategy were significant, negotiation strategy and confrontation strategy were not significant in improving employee performance in the organization. The study concludes that collaborative strategy and accommodating strategy are strategies that can manage workplace conflict to enhance employee performance. The study recommends an improvement in collaborative strategy as doing so would significantly enhance employee performance of Constitutional Commissions and Independent Offices in Kenya.

Date: 2024
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