Crafting Excellence: Insights in Talent Development in the Hospitality Industry

Wan Nazriah Wan Nawawi, Zatul Iffah Mohd Fuza and Mohd Onn Rashdi Abdul Patah
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Wan Nazriah Wan Nawawi: Faculty Hotel and Tourism Management, Universiti Teknologi MARA Terengganu, Malaysia
Zatul Iffah Mohd Fuza: Faculty Hotel and Tourism Management, Universiti Teknologi MARA Terengganu, Malaysia
Mohd Onn Rashdi Abdul Patah: Faculty Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Malaysia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 12, 2932-2941

Abstract: The hospitality industry faces persistent challenges with high employee turnover rates, which can significantly impact service quality and overall guest satisfaction. The next generation of the workforce plays a crucial role in talent development strategies, as their growth and development directly influence the quality of service provided by the organisation. Therefore, this research aims to review talent development practices that can improve trainees’ engagement, skill development, and retention within hotel establishments. The researchers conducted a systematic literature review using the preferred reporting items for systematic reviews, which include the Meta-Analyses (PRISMA) guidelines and flow chart. The initial search yielded peer-reviewed articles published in English between 2014 and 2024. The researchers established inclusion criteria to ensure the relevance of the 19 selected articles, specifically focusing on talent development practices within the hospitality industry. The themes found based on the review are comprehensive training programs, continuous learning opportunities, and supportive work environments in fostering a skilled workforce. The findings may provide actionable insights for hospitality organisations seeking to optimise their talent development strategies, ultimately resulting in improved service quality and customer satisfaction in the competitive hospitality landscape.

Date: 2024
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