 Digital exchange compromises: Teetering priorities of consumers and organizations at the iron triangleMonica C. LaBarge, Kristen L. Walker, Courtney Nations Azzari, Maureen Bourassa, Jesse Catlin, Stacey Finkelstein, Alexei Gloukhovtsev, James Leonhardt, Kelly Martin, Maria Rejowicz‐Quaid and Mehrnoosh Reshadi Journal of Consumer Affairs, 2022, vol. 56, issue 3, 1220-1243 Abstract: Societal well‐being is challenged by the complexity and intangibility of the compromises inherent in digital exchanges. Increasingly these exchanges rely on technology, with competing priorities that challenge cooperation and communication among key parties involved. The authors examine the factors that drive tensions between consumers and organizations in digital exchanges, as well as how and why interest groups, lawmakers, and bureaucrats (also known as the “iron triangle”) try to mediate these exchanges through policy and regulation. By explicating the nature of these relationships, the authors illustrate various trade‐offs faced by all parties and depict a novel, comprehensive framework to facilitate holistic assessment of the factors underlying these ubiquitous but complex digital relationships with vague ethical stewardship. This framework serves as a lens to help guide business and regulatory policymaking and as a platform for identifying future research opportunities. Date: 2022 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:bla:jconsa:v:56:y:2022:i:3:p:1220-1243 Ordering information: This journal article can be ordered from Access Statistics for this article Journal of Consumer Affairs is currently edited by Sharon Tennyson More articles in Journal of Consumer Affairs from Wiley Blackwell |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.