Information practices of administrators for controlling information in an online community of new mothers in rural America

Devendra Potnis and Macy Halladay

Journal of the Association for Information Science & Technology, 2022, vol. 73, issue 11, 1621-1640

Abstract: Rarely does any empirical investigation show how administrators routinely control information in online communities and alleviate misinformation, hate speech, and information overload supported by profit‐driven algorithms. Thematic analysis of in‐depth phone interviews with members and administrators of a “Vaginal Birth After Cesarean” (VBAC) group with over 500 new mothers on Facebook shows that the administrators make 19 choices for recurring, authoritative but evolving 19 information‐related activities when (a) forming the VBAC group over Facebook for local new mothers, (b) actively recruiting women who had a VBAC or have related competencies, (c) removing doctors and solicitors from the group, (d) setting up and revising guidelines for interactions in the group, (e) maintaining the focus of the group, (f) initiating distinct threads of conversations on the group, (g) tagging experts during conversations in the group, and (h) correcting misinformation. Thirty‐eight information practices of the administrators indicate their nine gatekeeping roles, seven of these roles help administrators alleviate misinformation, hate speech, and information overload. Findings also show that the management of members and their interactions is a prerequisite to controlling information in online communities. Prescriptions to social networking companies and guidelines for administrators of online communities are discussed at the end.

Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://doi.org/10.1002/asi.24704

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bla:jinfst:v:73:y:2022:i:11:p:1621-1640

Ordering information: This journal article can be ordered from
http://www.blackwell ... bs.asp?ref=2330-1635

Access Statistics for this article

More articles in Journal of the Association for Information Science & Technology from Association for Information Science & Technology
Bibliographic data for series maintained by Wiley Content Delivery ().