Accessibility of Nonprofit Services: Transportation Network Companies and Client Mobility

Mason Dyana P. () and Menard Miranda
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Mason Dyana P.: Department of Planning, Public Policy and Management, University of Oregon, 1209 University of Oregon, 119 Hendricks Hall, 97403-1209, Eugene, OR, USA
Menard Miranda: Department of Planning, Public Policy and Management, University of Oregon, Eugene, OR, USA

Nonprofit Policy Forum, 2022, vol. 13, issue 4, 333-343

Abstract: Nonprofit organizations often partner with government agencies to deliver public services. As communities adapt to new transportation options and technologies, nonprofit organizations and the services they provide need to be kept accessible to their clients. This exploratory research note is among the first of its kind to consider the impact of transportation network companies – like Uber and Lyft – on the accessibility of human services provided by nonprofit organizations. Results raise key questions about accessibility, cost and nonprofit organizational capacity in the use of these services to support traditionally under-served and vulnerable communities. Policy implications and recommendations are also provided.

Keywords: nonprofit; transportation; equity (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1515/npf-2021-0059

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