INFLUENCE ON TURNOVER IN THE HOUSEKEEPING DEPARTMENT: A CASE OF SOME SELECTED HOTELS IN BOLGATANGA MUNICIPALITY

Catherine Fuseini (), Ellen Olu Fagbemi () and Joshua Awuni ()
Additional contact information
Catherine Fuseini: Bongo Senior High School, Bongo, Ghana
Ellen Olu Fagbemi: Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development, Kumasi, Ghana,
Joshua Awuni: Bongo Senior High School, Bolgatanga, Ghana

Cactus - The tourism journal for research, education, culture and soul, 2024, vol. 6, issue 2, 73-92

Abstract: In the competitive business world, employee turnover has been a pressing issue facing organisations around the world. The study sought to investigate the influence on turnover in the housekeeping department of some selected hotels in Bolgatanga municipality. A descriptive survey design was used. The population of the study comprised 200 employees from the housekeeping department of five hotels in Bolgatanga Municipality. The study used purposive and simple random sampling to select 100 housekeeping employees and 40 hotel management employees. The main instrument used in this study was the questionnaire. Descriptive statistics such as mean and standard deviation were used to summarise the data. The study revealed high employee turnover in the housekeeping department of hotels in Bolgatanga municipality. It was revealed that 3-4 employees leave the housekeeping department of the sampled hotels in Bolgatanga Municipality every year. The results show that employees' expectations are a major determinant of turnover in the housekeeping department of hotels in Bolgatanga municipality. The study revealed that employee expectations have a significant influence on employee turnover in the housekeeping department (p

Keywords: housekeeping department; turnover; employee; hotels; Bolgatanga (search for similar items in EconPapers)
JEL-codes: L83 Z32 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://cactus-journal-of-tourism.ase.ro/wp-conten ... .6-Fuseini-et-al.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bum:cactus:v:6:y:2024:i:2:p:73-92

Access Statistics for this article

More articles in Cactus - The tourism journal for research, education, culture and soul from Bucharest University of Economic Studies Contact information at EDIRC.
Bibliographic data for series maintained by Daniel Bulin ().