How UK Banks are Changing Their Corporate Culture & Practice Following the Financial Crisis of 2007-08

Ian W. Jones and Michael Pollitt

Working Papers from Centre for Business Research, University of Cambridge

Abstract: This paper looks at positive case studies of organisational change at significant UK banks in response to the financial crisis. We present examples of good practice, which specifically address the identified need to change the culture and practice of UK banking. Our aim is to identify cases that can be of value in teaching. Our research complements the existing research on ethical banking and on culture change in UK banking. We begin by reviewing some of the literature on the crisis as it relates to the culture of banking in the UK. We go on to document three case studies from each of five banks with a significant retail business in the UK – Barclays, Lloyds, TSB, Santander and Hoare. We finish with a conclusion that draws out some over-arching lessons on culture change in UK banking from our case studies.

Keywords: Corporate Culture; Barclays; Lloyds; TSB; Santander and Hoare (search for similar items in EconPapers)
Date: 2016-09
New Economics Papers: this item is included in nep-hpe and nep-rmg
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Persistent link: https://EconPapers.repec.org/RePEc:cbr:cbrwps:wp482

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