in brief... Confusopoly: how mobile phone companies use product complexity to raise prices

Christos Genakos, Tobias Kretschmer and Ambre Nicolle

CentrePiece - The magazine for economic performance from Centre for Economic Performance, LSE

Abstract: Confusing consumers can be profitable for companies, particularly in a highly competitive market. Christos Genakos, Tobias Kretschmer and Ambre Nicolle find evidence that, for a period, phone operators decreased the transparency of their mobile plans, creating confusion among users and, at the same time, pushing up prices.

Keywords: competitive strategy; obfuscation; mobile telecommunications industry (search for similar items in EconPapers)
Date: 2022-06-21
New Economics Papers: this item is included in nep-pay and nep-reg
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