AN INVESTIGATION OF SERVICE QUALITY AND CUSTOMER SATISFACTION AMONG HOTELS IN LANGKAWI

Lee Kwee Fah Author_Email: and Shamini Kandasamy
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Lee Kwee Fah Author_Email:: Universiti Tunku Abdul Rahman
Shamini Kandasamy: Universiti Tunku Abdul Rahman

No 2011-056-168, International Conference on Management (ICM 2011) Proceeding from Conference Master Resources

Keywords: service quality; satisfaction; hotels; tourists (search for similar items in EconPapers)
JEL-codes: M0 (search for similar items in EconPapers)
Date: 2011-06
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Citations: View citations in EconPapers (2)

Published in ICM 2011 Proceeding, June 2011

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