Analysis of Passenger’s Satisfaction with the Quality of the Public Transportation Mode Choices in Bucharest: A Fuzzy Approach

Sofia Elena Colesca, Mihaela Pacesila, Stefan Burcea, Carmen Ciocoiu and Mihai Bugheanu
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Sofia Elena Colesca: The Bucharest University of Economic Studies
Mihaela Pacesila: The Bucharest University of Economic Studies
Mihai Bugheanu: The Bucharest University of Economic Studies

ECONOMIC COMPUTATION AND ECONOMIC CYBERNETICS STUDIES AND RESEARCH, 2017, vol. 51, issue 4, 109-125

Abstract: This paper analyses the passenger’s satisfaction towards the quality of existing public transportation mode choices in Bucharest. In order to eliminate the subjective factor from passenger’s judgment, we have used fuzzy multicriteria analysis method. The criteria have been grouped in six groups of satisfaction determinants: convenience of service, comfort, service reliability, safety and security, communication with passengers and price and affordability. According to the criteria analyzed, although the surface transport network offers a wider range of services, the respondents show an overwhelming preference for travelling by underground.

Keywords: public transport; fuzzy method; quality; satisfaction; survey. (search for similar items in EconPapers)
JEL-codes: R41 R42 (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (2)

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