AI-based chatbots in customer service and their effects on user compliance

Martin Adam, Michael Wessel and Alexander Benlian

Publications of Darmstadt Technical University, Institute for Business Studies (BWL) from Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL)

Date: 2020
New Economics Papers: this item is included in nep-pay
Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/119304/
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (25)

Published in Electronic Markets 2 (2020) : pp. 427-445

Downloads: (external link)
https://link.springer.com/article/10.1007%2Fs12525-020-00414-7
https://tuprints.ulb.tu-darmstadt.de/24008

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:dar:wpaper:119304

Access Statistics for this paper

More papers in Publications of Darmstadt Technical University, Institute for Business Studies (BWL) from Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL) Contact information at EDIRC.
Bibliographic data for series maintained by Dekanatssekretariat ().