Uncovering the digital payment divide: understanding the importance of cash for groups at risk

Carin Cruijsen and Jelmer Reijerink

Working Papers from DNB

Abstract: The ongoing digital transition in the payment landscape offers countless advantages to many people. However, certain segments of the population encounter difficulties navigating this digital world, particularly individuals within groups at risk. Little is known about the payment behaviour and preferences of these groups. Our research focuses on people with low digital literacy, disabilities or financial difficulties. Using rich payment diary data of Dutch consumers, our study reveals that cash is an important means of payment to many. 7% of the respondents in our study say they always use cash at points of sale and 28% indicate they cannot do without cash. Furthermore, we find that cash is especially important for people with low digital literacy, people who are blind or visually impaired, people with limited or no hand function, people with a mild intellectual disability and people who find it difficult to make ends meet on their income.

Keywords: payment behaviour; groups at risk; payment diaries; consumer survey; cash; cards (search for similar items in EconPapers)
JEL-codes: D12 D14 E42 E58 (search for similar items in EconPapers)
Date: 2023-06
New Economics Papers: this item is included in nep-ban and nep-pay
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Citations: View citations in EconPapers (3)

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Journal Article: Uncovering the digital payment divide: Understanding the importance of cash for groups at risk (2024)
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Persistent link: https://EconPapers.repec.org/RePEc:dnb:dnbwpp:781

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