Fairness, justice, subjectivity, objectivity and goal congruence in management control systems

Natalia Cuguero and Josep M. Rosanas ()
Additional contact information
Natalia Cuguero: IESE Business School, Postal: Research Division, Av Pearson 21, 08034 Barcelona, SPAIN
Josep M. Rosanas: IESE Business School, Postal: Research Division, Av Pearson 21, 08034 Barcelona, SPAIN

No D/891, IESE Research Papers from IESE Business School

Abstract: Management control systems are intended to motivate managers to ensure that organizational goals are accomplished. They do this by rewarding and promoting people according to certain criteria. Usually, they are designed to achieve the greatest possible goal congruence, where people pursue personal goals that conduce to the organizational goal. The literature on management control has focused mainly on formal controls, as they are easier to study empirically. Generally speaking, though, formal and informal controls coexist. In this paper, we attempt to show that organizational justice may act as a link between formal and informal control elements. We find that there are two stable states, which we have labeled ideal goal congruence (where the system is lawful and the user is fair) and total goal incongruence (where the system is unlawful and the user is unfair); and two unstable states, in which goal congruence is occasional (unlawful system used fairly) or perverse (lawful system used unfairly). We conclude with some propositions, which can be used to generate hypotheses that we believe will stimulate, at the core of the management control systems literature, a new stream of research in which justice is seen as a central element of control system design and use.

Keywords: organizational justice; fairness; goal congruence; management control systems (search for similar items in EconPapers)
Pages: 22 pages
Date: 2011-01-03
New Economics Papers: this item is included in nep-cbe and nep-hme
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.iese.edu/research/pdfs/DI-0891-E.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ebg:iesewp:d-0891

Access Statistics for this paper

More papers in IESE Research Papers from IESE Business School IESE Business School, Av Pearson 21, 08034 Barcelona, SPAIN. Contact information at EDIRC.
Bibliographic data for series maintained by Noelia Romero ().