Airbnb customer experience: Evidence of convergence across three countries

Ana Brochado, Michael Troilo and Aditya Shah

Annals of Tourism Research, 2017, vol. 63, issue C, 210-212

Abstract: •We test convergence regarding customer experiences in the hospitality realm.•We examine 1,776 Airbnb web reviews across the US, Portugal, and India.•Using thematic analysis, we find support for convergence of consumer experiences.•Our contribution is this analysis and finding of consumer convergence.

Date: 2017
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Citations: View citations in EconPapers (23)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:63:y:2017:i:c:p:210-212

DOI: 10.1016/j.annals.2017.01.001

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