How tourist power in social media affects tourism market regulation after unethical incidents: Evidence from China

Yixue Liu, Rouran Zhang and Yanbo Yao

Annals of Tourism Research, 2021, vol. 91, issue C

Abstract: Few studies have explored how stakeholders react to unethical incidents and the consequences of their behaviors under Web 2.0. Unethical incidents pose real challenges for the destination. This study takes Snow Town as a case and proposes a process model for examining how tourist power in social media affects tourism market regulation after unethical incidents. Based on long-term follow-up surveys, this study finds that tourists' perceived tourism market regulation depends on the perceived severity of an unethical incident, responsibility attribution, and tolerance of ambiguity. Tourists' behavioral reactions to an unethical incident follow a set sequence: cognition, emotion, perceived tourism market regulation, behavior, market re-configuration. The paper offers a conceptual model for understanding market re-configuration after unethical incidents.

Keywords: Tourism market regulation; Tourist power; Unethical incident; Market re-configuration; Critical realism (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:anture:v:91:y:2021:i:c:s0160738321001742

DOI: 10.1016/j.annals.2021.103296

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