Survey of modern pellet boilers in Austria and Germany – System design and customer satisfaction of residential installations

Daniel Büchner, Christian Schraube, Elisa Carlon, Justus von Sonntag, Markus Schwarz, Vijay Kumar Verma and Andreas Ortwein

Applied Energy, 2015, vol. 160, issue C, 390-403

Abstract: The variety of available technical building equipment leads to increasingly complex heating systems with various requirements for efficient operation. Furthermore, in existing buildings the heating system is often historically evolved and contains parts having different ages. Those systems have limited capacity to suit the requirements of replaced components. This paper investigates the operational behavior of small-scale pellet heating systems in Austria and Germany, considering installations in new buildings and boiler replacements in existing buildings and how they are influencing the customer satisfaction.

Keywords: Residential customer; Statistical study; Questionnaires; Pellet boiler; Heating system; Customer satisfaction (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (4)

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DOI: 10.1016/j.apenergy.2015.09.055

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