A multi-criteria decision method for performance evaluation of public charging service quality

Lihui Zhang, Zhenli Zhao, Meng Yang and Songrui Li

Energy, 2020, vol. 195, issue C

Abstract: Public electric vehicle charging infrastructure provides an essential support for sustainable electric transportation systems. However, the current development model for such infrastructure tends to emphasize quantity over quality and cannot meet the charging needs of electric vehicle users. Addressing this situation requires further guidance from governments, which should be based on performance evaluation systems. This study therefore developed a multi-criteria evaluation framework to assess the performance of public charging infrastructure in terms of planning rationality, operational efficiency, service capacity, charging safety, and sustainable development. After defining individual charging station attributes through numerical data and user/expert input, a modified Technique for Order Preference by Similarity to an Ideal Solution (TOPSIS) model was used, with vague sets to standardize, weight, and process the data. The assessed stations were subsequently ranked. The model was applied to three public charging stations in Beijing, China to verify its effectiveness and robustness. The resulting rankings can facilitate regulatory assessment of these stations’ performance and guide improvements in the quality of their charging services. The results further indicated that the sustainable development value of charging facilities is often undervalued, and relevant incentive strategies should thus be implemented by policymakers.

Keywords: Public charging infrastructure; Service quality; Sustainable development; TOPSIS model (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:energy:v:195:y:2020:i:c:s0360544220300657

DOI: 10.1016/j.energy.2020.116958

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