A consumer-satisfaction model to foster consumer participation in digital sustainable energy systems

Theresa Magdalena Sophie Heinrich, Felix Wagon and Martin Weibelzahl

Energy, 2024, vol. 312, issue C

Abstract: Active consumers lie at the heart of the energy transition towards digital sustainable energy systems. With digital technologies becoming more prevalent in smart homes and factories, there exists an array of opportunities for energy consumers to play an active role in the energy system and gain economic as well as ecological benefits, e.g., by generating renewable electricity themselves. Once consumers seize these opportunities, it affects the characteristics of consumed or sold energy, which we refer to as energy features (e.g., electricity price or regionality). To foster active consumer participation, understanding consumers’ preferences regarding energy features is imperative. We survey 401 private and 40 industrial consumers in Germany and analyze consumer satisfaction building on the Kano Model. Our results reveal which energy features are most important to foster consumer satisfaction and which are less important. Thus, they provide valuable insights on how to successfully foster active consumer participation in digital sustainable energy systems.

Keywords: Consumer-centric market design; Sustainable energy systems; Consumer preferences; Consumer satisfaction; Kano model (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0360544224033474
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:energy:v:312:y:2024:i:c:s0360544224033474

DOI: 10.1016/j.energy.2024.133569

Access Statistics for this article

Energy is currently edited by Henrik Lund and Mark J. Kaiser

More articles in Energy from Elsevier
Bibliographic data for series maintained by Catherine Liu ().